CUSTOMER RELATIONS SPECIALIST
EuroAtlantic Airways is an international commercial aviation company registered in Portugal. We operate Boeing 767 and 777 aircraft across a diverse range of routes, including the North Atlantic (USA and Canada), the Caribbean, Central and South America, Africa, the Middle East, the Pacific, Australia, and Oceania. With a dedicated team we pride ourselves on our global reach and high standards of service.
We are seeking individuals with an entrepreneurial spirit who are eager to join an ambitious and sustainable project. Our team is focused on progress and operates in a climate of trust and collaboration. If you are passionate about aviation and thrive in a dynamic and innovative environment, we would love to hear from you.
Responsibilities:
Exchange of information with end customers
Create contracts according to commercial negotiations
Chase contracts signature and pending document
Coordinate (not create) conciliation process and spot any possible issues with end customers
Coordinate with internal departments and customers the proper execution of contract
Update internal systems
Keep aircraft documentation handy and up to date
Keep records and files within department organized
Maintain salesforce database active and reply to non-suitable requests in coordination with director of sales.
Notify authorities of upcoming flights (FAA, ANAC,…)
Budget creation
PA to sales team
Manage hotel and transportation bookings for the sales teams for professional purposes
Expenses collection and coordination with finance team
Control database for customers
Keep data updated in system for focal points of customers
Maintain control of the whitelist for approved operators
Requirements:
Bachelor's degree or higher
Previous professional experience in the aviation industry is a plus
Multicultural awareness with excellent interpersonal skills and a clear communication style
Strong time management skills; organized, methodical, and persistent
Assertiveness, cordiality, prioritization, common sense, and punctuality in all situations
Ability to work effectively as part of a team
Capability to work under pressure and meet goals
Fast learner with a high level of motivation
Excellent verbal and written communication skills
Fluency in spoken and written English is mandatory; additional languages are a plus
Immediate availability for admission
Proficiency in Microsoft Office suite; experience with Salesforce or other CRM systems is desirable
Additional Skills:
Demonstrated ability to think critically and solve problems efficiently
High level of professionalism and integrity
Ability to handle confidential information with discretion
Strong analytical skills with the ability to interpret data and make informed decisions
Benefits
Dynamic Work Environment: work in a team dedicated to innovation and excellence
Professional Development: continuous learning and development opportunities
Competitive Benefits Package: includes health insurance, life insurance, and other attractive benefits