CUSTOMER RELATIONS SPECIALIST
EuroAtlantic Airways is an international commercial aviation company registered in Portugal. We operate Boeing 767 and 777 aircraft across a diverse range of routes, including the North Atlantic (USA and Canada), the Caribbean, Central and South America, Africa, the Middle East, the Pacific, Australia, and Oceania. With a dedicated team we pride ourselves on our global reach and high standards of service.
We are seeking individuals with an entrepreneurial spirit who are eager to join an ambitious and sustainable project. Our team is focused on progress and operates in a climate of trust and collaboration. If you are passionate about aviation and thrive in a dynamic and innovative environment, we would love to hear from you.
Responsibilities:
- Identify and assess customer needs to ensure high levels of satisfaction
- Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication
- Regularly update customers about company services and availability
- Handle customer inquiries and issues, providing appropriate solutions and alternatives within the designated time limits, and follow up to ensure resolution
- Keep accurate records of customer interactions, process customer accounts, and file documents efficiently
- Interact with regulatory entities, ensuring compliance by fulfilling and submitting the necessary forms for both commercial and operational procedures
- Manage and generate sales leads effectively
- Collect, analyze, and prepare comprehensive reports on customer data
- Create, manage, and oversee contracts
- Coordinate and liaise information amongst various departments involved in operations to ensure smooth workflow
Requirements:
- Bachelor's degree or higher
- Previous professional experience in the aviation industry is a plus
- Multicultural awareness with excellent interpersonal skills and a clear communication style
- Strong time management skills; organized, methodical, and persistent
- Assertiveness, cordiality, prioritization, common sense, and punctuality in all situations
- Ability to work effectively as part of a team
- Capability to work under pressure and meet goals
- Fast learner with a high level of motivation
- Excellent verbal and written communication skills
- Fluency in spoken and written English is mandatory; additional languages are a plus
- Immediate availability for admission
- Proficiency in Microsoft Office suite; experience with Salesforce or other CRM systems is desirable
Additional Skills:
- Demonstrated ability to think critically and solve problems efficiently
- High level of professionalism and integrity
- Ability to handle confidential information with discretion
- Strong analytical skills with the ability to interpret data and make informed decisions
Benefits:
- Health Insurance
- Life Insurance
- Ticketing facilities with partner companies (within 6 months)